Terms and Conditions



The Website Is All Websites Under Control Of The Company (The Website) Any Persons Who Use The Website For Any Purpose Including Purchasing Goods Or Services, Entering The Hand & Lock Prize For Embroidery Or Any Other Reason Whatsoever (The User)

The User’s Use Constitutes Acceptance Of These Terms And Conditions As At The Date Of The Users First Use Of The Site.




The Company Operates The Website. The Company Offers This Website, Including All Information, Tools And Services Available From This Site To The User.

The User Accepts Of All Terms, Conditions, Policies And Notices Stated Herein. By Visiting The Company’s Site And/ Or Purchasing Something From The Company, The User Engages Our "Service” And Agrees To Be Bound By The Following Terms And Conditions ("Terms Of Service”, "Terms”), Including Those Additional Terms And Conditions And Policies Referenced Herein And/Or Available By Hyperlink. These Terms Of Service Apply To All The Users Of The Site, Including Without Limitation The Users Who Are Browsers, Vendors, Customers, Merchants, And/ Or Contributors Of Content.

Please Read These Terms Of Service Carefully Before Accessing Or Using The Website. By Accessing Or Using Any Part Of The Site, The User Agrees To Be Bound By These Terms Of Service. If The User Does Not Agree To All The Terms And Conditions Of This Agreement, Then The User May Not Access The Website Or Use Any Services. If These Terms Of Service Are Considered An Offer, Acceptance Is Expressly Limited To These Terms Of Service. Any New Features Or Tools, Which Are Added To, The Website Store (The Store) Shall Also Be Subject To The Terms Of Service. The User Can Review The Most Current Version Of The Terms And Conditions At Any Time On This Page.


The Store Terms

By Agreeing To These Terms Of Service, The User Represent That The User Are At Least The Age Of Majority In The User’s State Or Province Of Residence, Or That The User Are The Age Of Majority In The Users State Or Province Of Residence And The User Have Given Us Their Consent To Allow Any Of The Users’ Minor Dependants To Use This Site.

The User May Not Use Our Products For Any Illegal Or Unauthorised Purpose Nor May The User, In The Use Of The Service, Violate Any Laws In The Users’ Jurisdiction (Including But Not Limited To Copyright Laws). The User Must Not Transmit Any Worms Or Viruses Or Any Code Of A Destructive Nature.

A Breach Or Violation Of Any Of The Terms Will Result In An Immediate Termination Of The User’s Services.


General Conditions

The Company Reserve’s The Right To Refuse Service To Anyone For Any Reason At Any Time.


The User Understand That:

The Users Content (Not Including Credit Card Information), May Be Transferred Encrypted And Involve

(A) Transmissions Over Various Networks;

(B) Changes To Conform And Adapt To Technical Requirements Of Connecting Networks Or Devices.

Credit Card Information Is Always Encrypted During Transfer Over Networks.

The User Agree Not To Reproduce, Duplicate, Copy, Sell, Resell Or Exploit Any Portion Of The Service, Use Of The Service, Or Access To The Service Or Any Contact On The Website Through Which The Service Is Provided, Without Express Written Permission By The Company.

The Headings Used In This Agreement Are Included For Convenience Only And Will Not Limit Or Otherwise Affect These Terms.


Accuracy Of Billing And Account Information:

The Company Reserves The Right To Refuse Any Order The User Places. The Company May, At Its Sole Discretion, Limit Or Cancel Quantities Purchased Per Person, Per Household Or Per Order. These Restrictions May Include Orders Placed By Or Under The Same User’s Account, The Same Credit Card, And/Or Orders That Use The Same Billing And/Or Shipping Address. In The Event That The Company Make A Change To Or Cancel An Order, The Company May Attempt To Notify The User By Contacting The E-mail And/Or Billing Address/Phone Number Provided At The Time The Order Was Made. The Company Reserves The Right To Limit Or Prohibit Orders That, In Its Sole Judgment, Appear To Be Placed By Dealers, Resellers Or Distributors.

The User Agrees To Provide Current, Complete And Accurate Purchase And Account Information For All Purchases Made At Its Store. The User Agree To Promptly Update The User Account And Other Information, Including The User’s Email Address And Credit Card Numbers And Expiration Dates, So That The Company Can Complete The User’s Transactions And Contact The User As Needed.


User Comments, Feedback And Other Submissions

If, At The Company’s Request, The User Sends Certain Specific Submissions (For Example Prize Entries) Or Without A Request From The Company The User Send Creative Ideas, Suggestions, Proposals, Plans, Or Other Materials, Whether Online, By Email, By Postal Mail, Or Otherwise (Collectively, 'comments'), The User Agree That The Company May, At Any Time, Without Restriction, Edit, Copy, Publish, Distribute, Translate And Otherwise Use In Any Medium Any Comments That The User Forward To The Company. The Company Is And Shall Be Under No Obligation (1) To Maintain Any Comments In Confidence; (2) To Pay Compensation For Any Comments; Or (3) To Respond To Any Comments. The Company May, But Have No Obligation To, Monitor, Edit Or Remove Content That The Company Determine In Our Sole Discretion Are Unlawful, Offensive, Threatening, Libelous, Defamatory, Pornographic, Obscene Or Otherwise Objectionable Or Violates Any Party’s Intellectual Property Or These Terms Of Service. The User Agree That The Users Comments Will Not Violate Any Right Of Any Third-party, Including Copyright, Trademark, Privacy, Personality Or Other Personal Or Proprietary Right. The User Further Agrees That The Users Comments Will Not Contain Libelous Or Otherwise Unlawful, Abusive Or Obscene Material, Or Contain Any Computer Virus Or Other Malware That Could In Any Way Affect The Operation Of The Service Or Any Related Website. The User May Not Use A False E-mail Address, Pretend To Be Someone Other Than The User, Or Otherwise Mislead The Company Or Third Parties As To The Origin Of Any Comments. The User Is Solely Responsible For Any Comments The User Makes And Their Accuracy. The Company Takes No Responsibility And Assume No Liability For Any Comments Posted By The User Or Any Third-party.


Personal Information

The User’s Submission Of Personal Information Through The Store Is Governed By The Company’s Privacy Policy.

The Company Employ The Use Of Cookies. By Using The Company's Website The User Consent To The Use Of Cookies In Accordance With The Company’s Privacy Policy. Most Of The Modern Day Interactive Websites Use Cookies To Enable Us To Retrieve User Details For Each Visit. Cookies Are Used In Some Areas Of The Website To Enable The Functionality Of This Area And Ease Of Use For Those People Visiting. Some Of Our Affiliate / Advertising Partners May Also Use Cookies.


Intellectual Property Rights

Unless Otherwise Stated, The Company Own The Intellectual Property Rights In The Website And Material On The Website. Subject To The Licence Below, All Our Intellectual Property Rights Are Reserved.


Licence To Use Website

The User May View, Download And Print Pages Or Other Content From The Website, Provided That:

(A) The User Must Not Republish Material From The Website (Including Republication On Another Website), Or Reproduce Or Store Material From This Website In Any Public Or Private Electronic Retrieval System.

(B) The User Must Not Reproduce, Duplicate, Copy, Sell, Resell, Visit, Or Otherwise Exploit Our Website Or Material On Our Website For A Commercial Purpose, Without Our Express Written Consent


Limitations Of Liability

The Information On This Website Is Provided Free-of-charge, And The User Acknowledge That It Would Be Unreasonable To Hold The Company Liable In Respect Of The Website And The Information On The Website. Whilst The Company Endeavour To Ensure That The Information On This Website Is Correct, The Company Do Not Warrant Its Completeness Or Accuracy; Nor Does The Company Commit To Ensuring That The Website Remains Available Or That The Material On The Website Is Kept Up-to-date.

The Company’s Liability Is Limited And Excluded To The Maximum Extent Permitted Under Applicable Law. The Company Will Not Be Liable For Any Direct, Indirect Or Consequential Loss Or Damage Arising Under These Terms And Conditions Or In Connection With The Website, Whether Arising In Tort, Contract, Or Otherwise – Including, Without Limitation, Any Loss Of Profit, Contracts, Business, Goodwill, Data, Income, Revenue Or Anticipated Savings. However, Nothing In These Terms And Conditions Shall Exclude Or Limit The Company’s Liability For Fraud, For Death Or Personal Injury Caused By The Company’s Negligence, Or For Any Other Liability Which Cannot Be Excluded Or Limited Under Applicable Law.



The Company May Revise These Terms And Conditions From Time-to-time. Prices Are Subject To Change Without Notice. Please Check This Page Regularly To Ensure The User Is Familiar With The Current Version.


Entire Agreement

These Terms And Conditions, Together With Our Privacy Policy Constitute The Entire Agreement Between The User And The Company In Relation To The User’s Use Of The Website, And Supersede All Previous Agreements In Respect Of The User’s Use Of This Website.


Law And Jurisdiction

This Notice Will Be Governed By And Construed In Accordance With English Law, And Any Disputes Relating To This Notice Shall Be Subject To The Exclusive Jurisdiction Of The Courts Of England.



The User Agree To Indemnify, Defend And Hold Harmless The Company And Our Parent, Subsidiaries, Affiliates, Partners, Officers, Directors, Agents, Contractors, Licensors, Service Providers, Subcontractors, Suppliers, Interns And Employees, Harmless From Any Claim Or Demand, Including Reasonable Attorneys’ Fees, Made By Any Third-party Due To Or Arising Out Of The Users Breach Of These Terms Of Service Or The Documents They Incorporate By Reference, Or The Users Violation Of Any Law Or The Rights Of A Third-party.



In The Event That Any Provision Of These Terms Of Service Is Determined To Be Unlawful, Void Or Unenforceable, Such Provision Shall Nonetheless Be Enforceable To The Fullest Extent Permitted By Applicable Law, And The Unenforceable Portion Shall Be Deemed To Be Severed From These Terms Of Service, Such Determination Shall Not Affect The Validity And Enforceability Of Any Other Remaining Provisions.



The Obligations And Liabilities Of The Company And The User Incurred Prior To The Termination Date Shall Survive The Termination Of This Agreement For All Purposes.

These Terms Of Service Are Effective Unless And Until Terminated By Either The User Or The Company. The User May Terminate These Terms Of Service At Any Time By Notifying The Company That The User No Longer Wish To Use Our Services, Or When The User Cease Using The Website.  If In The Company’s Sole Judgment The User Fail, Or The Company Suspect That The User Has Failed, To Comply With Any Term Or Provision Of These Terms Of Service, The Company Also May Terminate This Agreement At Any Time Without Notice And The User Will Remain Liable For All Amounts Due Up To And Including The Date Of Termination; And/Or Accordingly May Deny The User Access To The Services Provided By The Website (Or Any Part Thereof).


Governing Law

These Terms Of Service And Any Separate Agreements Whereby We Provide The User Services Shall Be Governed By And Construed In Accordance With The Laws Of England


Contact Information

Questions About The Terms Of Service Should Be Sent To The Company At Enquiries@Handembroidery.Com


Returns And Refunds Policy

Products Purchased Through The Website Can Be Returned Within 30 Days Of The Original Purchase. A New Product May Be Exchanged For Another Product Or Returned For A Refund.


The Following Items Are Non Refundable, 

- Cut Laces, Braids, Fringe, Trims and Cords

- Classes and Tours

- Sale Items

- Bespoke and Semi Bespoke Items


To Be Eligible For A Return, Please Make Sure That:

- The Product Was Purchased In The Last 30 Days

- The Product Is In Its Original Packaging

- The Product Isn't Used Or Damaged

- The User Has The Receipt Or Proof Of Purchase

Products That Do Not Meet These Criteria Will Not Be Considered For Return. 


Please Contact Us Before The User Sends The Product:

By Phone Number: 02075807488

By Email: Enquiries@handembroidery.com

By Visiting This Page On Our Website: www.handembroideryshop.com

Send The Product With Its Original Packing And The Receipt Or Proof Of Purchase, To:

Hand & Lock,

86 Margaret Street,




Shipping Costs

Shipping Charges Incurred In Connection With The Return Of A Product Are Non-refundable.

Customers Are Responsible For Covering Any Customs Charges When Ordering Internationally 

The User Are Responsible For Paying The Costs Of Shipping And For The Risk Of Loss Of Or Damage To The Product During Shipping, Both To And From The Company.

The Company Is Obligated To Provide Details Of Posting Or Provide Courier Documents, In The Event Of Goods Not Arriving Then The Company Will Use Its Best Endeavours To Establish The Location Of The Goods However Is Not Liable For Any Or All Losses And Any Claim Should Be Made To The Appropriate Courier.


Damaged Items

If The User Received A Damaged Product, Please Notify Us Immediately For Assistance


Sale Items

Sale Items Cannot Be Refunded


Contact Us

If The User Has Any Questions About Our Returns And Refunds Policy, Please Contact Us:

By Phone Number: 02075807488

By Email: Enquiries@handembroidery.com

By Visiting This Page On Our Website: www.handembroideryshop.com


Hand & Lock Rewards (Loyalty Scheme)

 When you create an account on our website you will automatically be enrolled in our loyalty program and will earn points for purchases based on the amount you spend. You can also earn points for referrals and other actions you perform on our website. Once you've earned enough points, you will be able to exchange them for rewards via our loyalty widget.

To view your point balance and redeem rewards, simply login to our website and access the loyalty widget by clicking the launcher icon in the lower corner.

By signing up to Hand & Lock Rewards, you agree to be deemed to have accepted these terms and conditions, so we recommend that you read them carefully. If there is any reason to believe that you are not complying with these terms, we reserve the right to cancel your account.

- Please note that points do not carry any cash value and the awards/rewards can be cancelled or modified, without notice, at any time.

- Points will automatically expire after 12 months.

- To earn points on purchases made in store and online, you will need to purchase using the same email address. Purchases made without using your registered email address will not contribute to your point total.

- Points are earned on all purchases made through the website or in store when using an email address but cannot be redeemed without making a Hand & Lock Rewards account. 

- Points can be earned and redeemed on items available in store and through the online store only. This does not include bespoke work from our studio, events or account clients. Points also cannot be earned or redeemed on shipping costs, gift cards.

- Where you make a qualifying purchase on the website in your local currency, the number of points you earn will be calculated using the British Pounds Sterling value of your purchase in accordance with the exchange rate at the time of the transaction.

- Where a refund is issued for any reason all points earned for the refunded purchase will be deducted from your account.

- Hand & Lock Rewards is for personal use by the account holder only.

If you have any questions/issues please contact us through our website at https://www.handembroideryshop.com/pages/contact-us


The Company’s Privacy Policy

Types Of Data Collected

Among The Types Of Personal Data That The Company Collects (Algorithm), By Itself Or Through Third Parties, There Are: Cookies, Usage Data, Email Address, First Name, Last Name And Address. Complete Details On Each Type Of Personal Data Collected Are Provided In The Dedicated Sections Of This Privacy Policy Or By Specific Explanation Texts Displayed Prior To The Data Collection. Personal Data May Be Freely Provided By The User, Or, In Case Of Usage Data, Whither Collected Automatically Or Not When Using This Algorithm. Unless Specified Otherwise, All Data Requested By This Algorithm Is Mandatory And Failure To Provide This Data May Make It Impossible For This Algorithm To Provide Its Services. In Cases Where This Algorithm Specifically States That Some Data Is Not Mandatory, The User Is Free Not To Communicate This Data Without Consequences To The Availability Or The Functioning Of The Service.  The Users Who Are Uncertain About Which Personal Data Is Mandatory Are Welcome To Contact The Company.

Any Use Of Cookies – Or Of Other Tracking Tools – By This Algorithm Or By Of Third-party Services Used By This Algorithm Serves The Purpose Of Providing The Service Required By The User, In Addition To Any Other Purposes Described In The Present Document And In The Cookie Policy, If Available.

The Users Are Responsible For Any Third-party Personal Data Obtained, Published Or Shared Through This Application And Confirm That They Have The Third Party's Consent To Provide The Data To The Company.


Mode And Place Of Processing The Data

Method Of Processing

The Company Takes Appropriate Security Measures To Prevent Unauthorised Access, Disclosure, Modification, Or Unauthorised Destruction Of The Data.

The Data Processing Is Carried Out Using Computers And/Or It Enabled Tools, Following Organisational Procedures And Modes Strictly Related To The Purposes Indicated. In Addition To The Company, In Some Cases, The Data May Be Accessible To Certain Types Of Persons In Charge, Involved With The Operation Of This Application (Administration, Sales, Marketing, Legal, System Administration) Or External Parties (Such As Third-party Technical Service Providers, Mail Carriers, Hosting Providers, It Companies, Communications Agencies) Appointed, If Necessary, As Data Processors By The Company. The Updated List Of These Parties May Be Requested From The Company At Any Time.

Legal Basis Of Processing

The Company May Process Personal Data Relating To The Users If One Of The Following Applies:

- The Users Have Given Their Consent For One Or More Specific Purposes.

Note: Under Some Legislation The Company May Be Allowed To Process Personal Data Until The User Objects To Such Processing ("Opt-out”), Without Having To Rely On Consent Or Any Other Of The Following Legal Bases. This, However, Does Not Apply, Whenever The Processing Of Personal Data Is Subject To European Or Uk Data Protection Law;

- Provision Of Data Is Necessary For The Performance Of An Agreement With The User And/Or For Any Pre-contractual Obligations Thereof;

- Processing Is Necessary For Compliance With A Legal Obligation To Which The Company Is Subject;

- Processing Is Related To A Task That Is Carried Out In The Public Interest Or In The Exercise Of Official Authority Vested In The Company;

- Processing Is Necessary For The Purposes Of The Legitimate Interests Pursued By The Company Or By A Third Party.

In Any Case, The Company Will Gladly Help To Clarify The Specific Legal Basis That Applies To The Processing, And In Particular Whether The Provision Of Personal Data Is A Statutory Or Contractual Requirement, Or A Requirement Necessary To Enter Into A Contract.


The Data Is Processed At The Company's Operating Offices And In Any Other Places Where The Parties Involved In The Processing Are Located.

Depending On The User's Location, Data Transfers May Involve Transferring The User's Data To A Country Other Than Their Own. To Find Out More About The Place Of Processing Of Such Transferred Data, The Users Can Check The Section Containing Details About The Processing Of Personal Data.

The User Is Also Entitled To Learn About The Legal Basis Of Data Transfers To A Country Outside The European Union Or The Uk To Any International Organization Governed By Public International Law Or Set Up By Two Or More Countries, And About The Security Measures Taken By The Company To Safeguard Their Data.

If Any Such Transfer Takes Place, The Users Can Find Out More By Checking The Relevant Sections Of This Document Or Inquire With The Company Using The Information Provided In The Contact Section.

Retention Time

Personal Data Shall Be Processed And Stored For As Long As Required By The Purpose They Have Been Collected For Therefore:

- Personal Data Collected For Purposes Related To The Performance Of A Contract Between The Company And The User Shall Be Retained Until Such Contract Has Been Fully Performed.

- Personal Data Collected For The Purposes Of The Company’s Legitimate Interests Shall Be Retained As Long As Needed To Fulfill Such Purposes.

- The Users May Find Specific Information Regarding The Legitimate Interests Pursued By The Company Within The Relevant Sections Of This Document Or By Contacting The Company. The Company May Be Allowed To Retain Personal Data For A Longer Period Whenever The User Has Given Consent To Such Processing, As Long As Such Consent Is Not Withdrawn. Furthermore, The Company May Be Obliged To Retain Personal Data For A Longer Period Whenever Required To Do So For The Performance Of A Legal Obligation Or Upon Order Of An Authority.

Once The Retention Period Expires, Personal Data Shall Be Deleted. Therefore, The Right To Access, The Right To Erasure, The Right To Rectification And The Right To Data Portability Cannot Be Enforced After Expiration Of The Retention Period.

The Purposes Of Processing

The Data Concerning The User Is Collected To Allow The Company To Provide Its Services, As Well As For The Following Purposes: Interaction With Data Collection Platforms And Other Third Parties And Managing Contacts And Sending Messages. The Users Can Find Further Detailed Information About Such Purposes Of Processing And About The Specific Personal Data Used For Each Purpose In The Respective Sections Of This Document.

The Rights Of The User

The Users May Exercise Certain Rights Regarding Their Data Processed By The Company. In Particular, The Users Has The Right To Do The Following:

- Withdraw Their Consent At Any Time. The User Has The Right To Withdraw Consent Where They Have Previously Given Their Consent To The Processing Of Their Personal Data.

- Object To Processing Of Their Data. The User Has The Right To Object To The Processing Of Their Data If The Processing Is Carried Out On A Legal Basis Other Than Consent. Further Details Are Provided In The Dedicated Section Below.

- Access Their Data. The Users Has The Right To Learn If The Company Is Processing Data, Obtain Disclosure Regarding Certain Aspects Of The Processing And Obtain A Copy Of The Data Undergoing Processing.

- Verify And Seek Rectification. The Users Have The Right To Verify The Accuracy Of Their Data And Ask For It To Be Updated Or Corrected.

- Restrict The Processing Of Their Data. The Users Have The Right, Under Certain Circumstances, To Restrict The Processing Of Their Data. In This Case, The Company Will Not Process Their Data For Any Purpose Other Than Storing It.

- Have The User’s Personal Data Deleted Or Otherwise Removed.

- The Users Have The Right, Under Certain Circumstances, To Obtain The Erasure Of Their Data From The Company.

- Receive Their Data And Have It Transferred To Another Controller. The Users Have The Right To Receive Their Data In A Structured, Commonly Used And Machine-readable Format And, If Technically Feasible, To Have It Transmitted To Another Controller Without Any Hindrance. This Provision Is Applicable Provided That The Data Is Processed By Automated Means And That The Processing Is Based On The User's Consent, On A Contract Which The User Is Part Of Or On Pre-contractual Obligations Thereof.


Lodge A Complaint.

The Users Have The Right To Bring A Claim Before Their Competent Data Protection Authority.


Details About The Right To Object To Processing

Where Personal Data Is Processed For A Public Interest, In The Exercise Of An Official Authority Vested In The Company Or For The Purposes Of The Legitimate Interests Pursued By The Company, The Users May Object To Such Processing By Providing A Ground Related To Their Particular Situation To Justify The Objection.

The Users Must Know That, However, Should Their Personal Data Be Processed For Direct Marketing Purposes, They Can Object To That Processing At Any Time Without Providing Any Justification. To Learn, Whether The Company Is Processing Personal Data For Direct Marketing Purposes, The Users May Refer To The Relevant Sections Of This Document.


How To Exercise These Rights

Any Requests To Exercise The User’s Rights Can Be Directed To The Company Through The Contact Details Provided In This Document.

These Requests Can Be Exercised Free Of Charge And Will Be Addressed By The Company As Early As Possible And Always Within One Month.

Additional Information About Data Collection And Processing Legal Action The User's Personal Data May Be Used For Legal Purposes By The Company In Court Or In The Stages Leading To Possible Legal Action Arising From Improper Use Of The Algorithm Or The Related Services. The User Declares To Be Aware That The Company May Be Required To Reveal Personal Data Upon Request Of Public Authorities, Additional Information About User’s Personal Data In Addition To The Information Contained In This Privacy Policy, This Application May Provide The User With Additional And Contextual Information Concerning Particular Services Or The Collection And Processing Of Personal Data Upon Request.


System Logs And Maintenance

For Operation And Maintenance Purposes, This Application And Any Third-party Services May Collect Files That Record Interaction With The Algorithm (System Logs) Use Other Personal Data (Such As The Ip Address) For This



Information Not Contained In This Policy More Details Concerning The Collection Or Processing Of Personal Data May Be Requested From The Company At Any Time. Please See The Contact Information At The Beginning Of This



How ‘Do Not Track’ Requests Are Handled

This Algorithm Does Not Support "Do Not Track” Requests.

To Determine Whether Any Of The Third-party Services It Uses Honour The "Do Not Track” Requests, Please Read Their Privacy Policies.

Changes To This Privacy Policy

The Company Reserves The Right To Make Changes To This Privacy Policy At Any Time By Giving Notice To Its The Users On This Page And Possibly Within This Application And/Or - As Far As Technically And Legally Feasible - Sending A Notice To The Users Via Any Contact Information Available To The Company. It Is Strongly Recommended To Check This Page Often, Referring To The Date Of The Last Modification Listed At The Bottom.

Should The Changes Affect Processing Activities Performed On The Basis Of The User’s Consent, The Company Shall Collect New Consent From The User, Where Required