Return Policy
Returns And Refunds Policy
Products Purchased Through The Website Can Be Returned Within 30 Days Of The Original Purchase. A New Product May Be Exchanged For Another Product Or Returned For A Refund.
To Be Eligible For A Return, Please Make Sure That:
The Product Was Purchased In The Last 30 Days
The Product Is In Its Original Packaging
The Product Isn't Used Or Damaged
The User Has The Receipt Or Proof Of Purchase
Items not eligible for refunds are the following:
- Cut laces, braids and cords (unless received damaged)
- Bespoke embroidery, these are items that are made to order.
- Embossed and personalised items.
Hand & Lock Events and Classes
METHOD OF CONFIRMATION
Once your registration for a class or event has been successfully processed, you will receive an email confirming your space, name of the course, course timing, and location of class within three working days
CANCELLATIONS REFUNDS AND TRANSFER POLICY
Hand & Lock do not offer refunds on any classes or event, however, students may transfer their registration for one class to another class up to 21 working days prior to the original course date. Once a student has transferred no further transfers can be made. Hand & Lock reserve the right to cancel a class at any time, without incurring any additional liability to the student. In such circumstances, we will offer alternative dates, a full refund or a credit note.
Products That Do Not Meet These Criteria Will Not Be Considered For Return.
Please Contact Us Before The User Sends The Product:
By Phone Number: 02075807488
By Email: Enquiries@Handembroidery.Com
By Visiting This Page On Our Website: Www.Handembroideryshop.Com
Send The Product With Its Original Packing And The Receipt Or Proof Of Purchase, To:
Hand & Lock,
86 Margaret Street,
London,
W1w 8te
Shipping Costs
Shipping Charges Incurred In Connection With The Return Of A Product Are Non-refundable.
The User Are Responsible For Paying The Costs Of Shipping And For The Risk Of Loss Of Or Damage To The Product During Shipping, Both To And From The Company.
The Company Is Obligated To Provide Details Of Posting Or Provide Courier Documents, In The Event Of Goods Not Arriving Then The Company Will Use Its Best Endeavours To Establish The Location Of The Goods However Is Not Liable For Any Or All Losses And Any Claim Should Be Made To The Appropriate Courier.
Damaged Items
If The User Received A Damaged Product, Please Notify Us Immediately For Assistance
Sale Items
Sale Items Cannot Be Refunded.
Contact Us
If The User Has Any Questions About Our Returns And Refunds Policy, Please Contact Us:
By Phone Number: 02075807488
By Email: Enquiries@Handembroidery.Com
By Visiting Our Website: Www.Handembroideryshop.Com