Return Policy

 

Returns And Refunds Policy

 

Products Purchased Through The Website Can Be Returned Within 30 Days Of The Original Purchase. A New Product May Be Exchanged For Another Product Or Returned For A Refund.

 

To Be Eligible For A Return, Please Make Sure That:

 

The Product Was Purchased In The Last 30 Days

 

The Product Is In Its Original Packaging

 

The Product Isn't Used Or Damaged

 

The User Has The Receipt Or Proof Of Purchase

 

Items not eligible for refunds are the following: 

- Cut laces, braids and cords (unless received damaged)  

- Bespoke embroidery, these are items that are made to order. 

- Embossed and personalised items. 

 

Hand & Lock Events and Classes 

 

- Class and event bookings are transferable up to 48 hours prior to the class

- Class and event bookings are refundable up to 14 days prior to the class. 

 

Products That Do Not Meet These Criteria Will Not Be Considered For Return.

 

Please Contact Us Before The User Sends The Product:

 

By Phone Number: 02075807488

 

By Email: Enquiries@Handembroidery.Com

 

By Visiting This Page On Our Website: Www.Handembroideryshop.Com

 

Send The Product With Its Original Packing And The Receipt Or Proof Of Purchase, To:

 

Hand & Lock,

 

86 Margaret Street,

 

London,

 

W1w 8te



Shipping Costs

 

Shipping Charges Incurred In Connection With The Return Of A Product Are Non-refundable.

 

The User Are Responsible For Paying The Costs Of Shipping And For The Risk Of Loss Of Or Damage To The Product During Shipping, Both To And From The Company.

 

The Company Is Obligated To Provide Details Of Posting Or Provide Courier Documents, In The Event Of Goods Not Arriving Then The Company Will Use Its Best Endeavours To Establish The Location Of The Goods However Is Not Liable For Any Or All Losses And Any Claim Should Be Made To The Appropriate Courier.

 

Damaged Items

 

If The User Received A Damaged Product, Please Notify Us Immediately For Assistance



Sale Items

 

Sale Items Cannot Be Refunded.



Contact Us

 

If The User Has Any Questions About Our Returns And Refunds Policy, Please Contact Us:

 

By Phone Number: 02075807488

 

By Email: Enquiries@Handembroidery.Com

 

By Visiting Our Website: Www.Handembroideryshop.Com