Return Policy


Returns And Refunds Policy


Products Purchased Through The Website Can Be Returned Within 30 Days Of The Original Purchase. A New Product May Be Exchanged For Another Product Or Returned For A Refund.


To Be Eligible For A Return, Please Make Sure That:


The Product Was Purchased In The Last 30 Days


The Product Is In Its Original Packaging


The Product Isn't Used Or Damaged


The User Has The Receipt Or Proof Of Purchase


Items not eligible for refunds are the following: 

- Cut laces, braids and cords (unless received damaged)  

- Bespoke embroidery, these are items that are made to order. 

- Embossed and personalised items. 


Hand & Lock Events and Classes 


- Class and event bookings are transferable up to 48 hours prior to the class

- Class and event bookings are refundable up to 28 days prior to the class. 


Products That Do Not Meet These Criteria Will Not Be Considered For Return.


Please Contact Us Before The User Sends The Product:


By Phone Number: 02075807488


By Email: Enquiries@Handembroidery.Com


By Visiting This Page On Our Website: Www.Handembroideryshop.Com


Send The Product With Its Original Packing And The Receipt Or Proof Of Purchase, To:


Hand & Lock,


86 Margaret Street,




W1w 8te

Shipping Costs


Shipping Charges Incurred In Connection With The Return Of A Product Are Non-refundable.


The User Are Responsible For Paying The Costs Of Shipping And For The Risk Of Loss Of Or Damage To The Product During Shipping, Both To And From The Company.


The Company Is Obligated To Provide Details Of Posting Or Provide Courier Documents, In The Event Of Goods Not Arriving Then The Company Will Use Its Best Endeavours To Establish The Location Of The Goods However Is Not Liable For Any Or All Losses And Any Claim Should Be Made To The Appropriate Courier.


Damaged Items


If The User Received A Damaged Product, Please Notify Us Immediately For Assistance

Sale Items


Sale Items Cannot Be Refunded.

Contact Us


If The User Has Any Questions About Our Returns And Refunds Policy, Please Contact Us:


By Phone Number: 02075807488


By Email: Enquiries@Handembroidery.Com


By Visiting Our Website: Www.Handembroideryshop.Com