FAQs

Hand & Lock School of Embroidery

Who teaches the classes at Hand & Lock? 
All our teachers are working embroiderers first and teachers second. This is a good thing - it means they embroider everyday, and can teach you the most professional working practices for the technique. If you are learning a new skill for a specific purpose your teacher will be able to talk to you about how you can best apply your new skill to your specific circumstance. 
Do I need any prior hand embroidery knowledge before taking a class? 
The skill level each class is suitable for is stated in the class description. Each class is designed to be as accessible as possible with a range of different class lengths to suit your needs. 
Will the online classes be recorded? 
All of our online classes are recorded and the videos are then sent out to all students at the end of each class. The recordings can then be downloaded and you can watch them at your leisure between classes and after the course has ended. 
How do I download the Zoom and WhatsApp Software for the Online classes? 
We will send out an easy to follow guide with your booking confirmation for both Zoom and WhatsApp. Simply click on the link and follow the instructions to install the software before the start of the class. 
You can also find the links below:
Whatsapp:
What if I can't make it to the class? 
Our classes are non refundable but we may be able to move you to a different date that is more suitable. We require at least 10 days notice to make suitable arrangements and cannot guarantee the same class will be available. 
Online classes: If you miss an online class session the recordings of each class are sent out at the end of the day so you can watch them back at your leisure without having to worry about potentially missing content. We highly recommend that you try to attend all the classes to get the best experience and tutor support.  
Do I need to bring anything with me to the class?  
 We provide all the materials and tools for the classes, you are welcome to bring any tools you feel comfortable using.
You are welcome to bring your own lunch to the class, or you may venture out to one of the many cafes and eateries in the area. You will have an hour to eat and relax, and depending on the circumstances you may be able to stay and work over the lunch break if preferred. Tea and Coffee will be provided but you're more than welcome to bring your own mug if you prefer. 
Online Classes: We will send all materials and tools to you 2 weeks prior to the class. 
 How long will it take for my class kit to arrive?
The kits for each online hand embroidery class are sent out 2 weeks prior to the start of the class. If you haven't received your kit within a week of the class starting please email school@handembroidery.com
All Shipments outside the UK take 2 weeks, Please do not book onto this class if the class is less than 2 weeks away as we cannot guarantee the materials will make it to you in time. Shipments in the UK take approx 3 working days.
 If it's an online class can I attend from a different timezone? 
 Our online classes are perfect for learning hand embroidery outside of the UK. If you miss an online class session the recordings of each class are sent out at the end of the day so you can watch them back at your leisure without having to worry about potentially missing content.   
If I need more kit supplies what do I do? 
All of the materials included in the kit are available to purchase from Hand & Lock if you would like extra supplies for future projects.
What format do the online classes take?
Our online courses are delivered via zoom. Click here to download the software. To support the zoom sessions we also use WhatsApp to share photos of work and detailed images. Please send us your WhatsApp number to be added to the group prior to sessions starting to be involved in the class group chat!
Do you offer bespoke and corporate classes? 
We do. Click here to fill out the enquiry form or drop an email to school@handembroidery.com.
 
If you have any other questions or queries please drop us a message to school@handembroidery.com and we'll get back to you as soon as possible!